Should any purchase arrive damaged from transit ,or does not arrive at all, then please contact us and we will follow up your enquiry. You should also contact us if the item is faulty in any way or any mistakes have been made by ourselves or our suppliers.
If you wish to consider returning a Gift then please contact us initially. All goods must be returned in the same packaging and in the same condition they arrived in and we must receive them within 7 working days.
We cannot refund the postage cost incurred in returning goods and we would strongly suggest you consider recorded delivery as we cannot accept responsibility for goods that we do not receive.
Non receipt of goods
Proof of postage is always retained by us. Non receipt of Goods: Loss of items are quite rare and as most items are dispatched by Royal Mail we would advise you to initially check with your local sorting office who will normally have your undelivered item ready for collection. If your item cannot be traced then the current Royal Mail policy is that a claim cannot be made until 15 WORKING days after the date delivery was expected.
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